Frequently Asked Questions
Quick answers to the questions students ask most. Can't find what you need? Contact us.
How does the 24-hour free trial work?
Your trial starts the moment you first log in, not when you register. You get full access for 24 hours. After that, you still have ₦300 free Per-Use credits — enough for 3 accesses at ₦100 each — before you need to pay.
I didn't get my PIN email. What should I do?
Check your spam/junk folder first. Wait 2–3 minutes. If it still hasn't arrived, use the "Forgot PIN?" option on the login screen to request a new one. If nothing arrives after 10 minutes, contact support.
What email addresses are accepted for signup?
We currently accept Gmail and school email addresses. Other personal domains (Yahoo, Hotmail, etc.) are not accepted yet. Using an unsupported domain will show an "Email domain not accepted" error.
My course isn't in the list. Why?
Some courses don't have content yet. Try checking the POP Past Q & A section, which covers 300L–800L courses. If it's still missing, contact support so we can prioritise it.
Can I log in on two devices at the same time?
No — only one active session per account is allowed. If you log in on a second device, the first device is automatically logged out. To switch devices safely, log out on the first device before logging in on the second.
What happens after my free trial ends?
You keep ₦300 free Per-Use credits. Each paid access (quiz, summary, or POP Q&A) costs ₦100, so you get 3 free uses before you need to top up. You can subscribe anytime from the app's Subscribe page.
How do I subscribe to a plan?
Open the app, go to the Subscribe page, choose a Time Plan or Per-Use Credits, select an amount, and tap Generate Payment Token. Transfer to the bank details shown, and include the 8-digit token in your transfer remark. Your account is credited automatically within 5 minutes.
Why must I include the payment token in my transfer remark?
The 8-digit token is how the system automatically matches your payment to your account. Payments without the token may not be matched automatically and can take longer to resolve. Always put it at the beginning of your remark.
I forgot my PIN. How do I reset it?
On the login screen, tap "Forgot PIN?", enter your registered email, and tap Reset PIN. A new 4-digit PIN will be emailed to you. The old PIN stops working immediately.
How do referrals and credit withdrawal work?
You earn credit when friends you refer subscribe. Go to Manage Transactions in the app to see your referral earnings. You can withdraw once your balance reaches ₦1,000.
Which section should I use for my level?
100L–200L: Take a Quiz and E-Exam Course Summary. 300L–800L: POP Past Q & A. Use the course code dropdown inside each section to find your exact course.
Still need help?
Reach us at pnpenterprise25@gmail.com, call/text 08086923692 (Mon–Sat, 9 AM–6 PM), or join our WhatsApp community.